Privacy Policy

Last updated: April 6, 2026

Lumitec (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website https://lumitec.dev (the “Site”), use our contact forms, or otherwise engage with our software and infrastructure services (collectively, the “Services”).

By using the Site or Services, you agree to this Privacy Policy. If you do not agree, please do not use the Site or Services.

This policy is provided for general information and does not constitute legal advice. You may wish to consult a lawyer for advice specific to your situation or jurisdiction.

1. Who we are

The data controller responsible for personal data described in this policy is Lumitec, operating the Site and related Services. For privacy-related requests, contact us at [email protected].

2. Information we collect

We may collect the following categories of information, depending on how you interact with us:

  • Information you provide. For example, name, email address, phone number, company name, and any message or project details you submit through contact forms, email, or other communications.
  • Account and transaction data. If you purchase services or create an account (including through our administrative or client systems), we may process billing details, order history, and related records as needed to fulfill the contract. Payment processing may be handled by third-party providers; we do not store full payment card details on our servers unless explicitly stated at the point of collection.
  • Technical and usage data. Such as IP address, browser type, device type, general location derived from IP, pages viewed, referring URLs, and timestamps. This may be collected through server logs, cookies, or similar technologies.
  • Communications. Records of correspondence when you contact us for support, sales, or other inquiries.

3. How we use your information

We use personal information for purposes such as:

  • Responding to inquiries and providing customer support;
  • Operating, maintaining, and improving the Site and Services;
  • Processing orders, delivering services, and managing our business relationship with you;
  • Sending administrative messages, security notices, or (where permitted) marketing communications;
  • Analyzing usage trends to improve performance, security, and user experience;
  • Complying with legal obligations, enforcing our terms, and protecting rights, safety, and property.

4. Legal bases (EEA, UK, and similar regions)

Where applicable data protection law requires a “legal basis”, we rely on one or more of the following: performance of a contract with you; our legitimate interests (such as operating and securing the Site, and communicating with prospective clients), balanced against your rights; your consent, where we ask for it; and compliance with legal obligations.

5. Cookies and similar technologies

We may use cookies, local storage, or similar technologies to enable essential functionality, remember preferences, or understand how the Site is used. You can control cookies through your browser settings. Disabling certain cookies may limit some features of the Site.

6. Sharing and disclosure

We do not sell your personal information. We may share information with:

  • Service providers who assist us (e.g. hosting, email delivery, analytics, payment processors), subject to appropriate safeguards;
  • Professional advisers where required (e.g. lawyers, accountants);
  • Authorities or third parties when required by law, court order, or to protect rights and safety.

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to applicable law.

7. International transfers

We may process or store information in countries other than your own. Where we transfer personal data across borders, we take steps consistent with applicable law to ensure appropriate protection (such as contractual safeguards where required).

8. Retention

We retain personal information only as long as necessary for the purposes described in this policy, unless a longer period is required or permitted by law (for example, for tax, accounting, or dispute resolution).

9. Security

We implement technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

10. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, to object to certain processing, to data portability, and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before fulfilling your request.

11. Children

The Site and Services are not directed at individuals under 16 (or the age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.

12. Third-party links

The Site may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated through the Site or by other appropriate means where required by law.

14. Contact

For questions about this Privacy Policy or our data practices, contact:

Lumitec
Email: [email protected]